Appointment policy
Emergency cases will always be seen immediately, so an occasional appointment delay may be inevitable. Please call ahead for emergencies. We operate by appointment to ensure adequate time for all patients and surgical procedures. You can schedule by calling, using the OAH app, texting, or emailing reception@oldwickanimalhospital.com. New clients should provide prior medical records and completed patient forms before their initial visit.
Patient arrival policy
For your pet's protection and the protection of other pets, all dogs must be on a leash and properly controlled. All cats must be presented in an appropriate cat carrier or on a leash. Please notify staff in advance if your pet has behavioral issues or a potential contagious condition.
Payment policy
We require full payment at the time that services are rendered. We accept cash, checks, major credit and debit cards, and CareCredit. If you are arranging transportation for your pet through someone else, please establish payment beforehand.
Return policy
In general, products that have left our facility cannot be returned. Dog and cat food may be returned or exchanged according to manufacturer guarantees.
Prescription policy
Prescription refills can be requested via phone, email, text, or the OAH app. Please be aware that our policy requires that we have seen your pet within the past year in order to refill medications.